We want every family to feel happy and confident using Cecil & Pete.
If something doesn’t feel right, we’ll always do our best to make it right.
📚 Digital Stories & Access
Cecil & Pete provides access to digital stories and content.
Because this content is available instantly, we’re generally unable to offer refunds once access has been granted.
However, we understand that situations can vary — and we aim to be fair and reasonable.
💛 When we may offer a refund
We may offer a refund if:

• You were charged incorrectly

• You experienced a technical issue that prevented access

• A purchase was made in error

If this happens, please get in touch and we’ll review your request as quickly as possible.
🚫 When refunds are not typically offered
We’re usually unable to offer refunds if:

• A story has already been accessed or used

• The purchase was made some time ago

• The request is based on preference (e.g. “my child didn’t enjoy it”)

That said — we still encourage you to contact us. We’ll always listen and try to help where we can.
📩 How to request a refund
Please email us at:
[your email address]
Include:

• Your name

• The email used for purchase

• A brief description of the issue

We aim to respond within 2–3 working days.
🌱 Our approach
Cecil & Pete is built with care, and we genuinely want families to enjoy the experience.
If something hasn’t worked as expected, we’d much rather hear from you and help — than leave you disappointed.
⚖️ Your rights
This policy does not affect your statutory rights under UK consumer law.